Your customer wants to use the Normal change model, but wants to add another level...

ServiceNow CIS-ITSM Question Answer

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

Add a new Policy Input to the Normal Change Approval Policy

Add a new Decision to the Normal Change Approval Policy

Add a new Change Approval Policy

Add a new Decision to the Normal Change Workflow

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ServiceNow CIS-ITSM Summary

Vendor: ServiceNow
Product: CIS-ITSM
Update on: Jul 28, 2025
Questions: 170

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How is granular read and write access for a specific change model defined?

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Your customer wants to use the Normal change model, but wants to add another level...

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