A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives.

Vendor: Salesforce
Product: CRT-261
Update on: Aug 9, 2025
Questions: 196

Salesforce CRT-261 Question Answer

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives. The dashboard needs to provide insights that will

assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?

Snapshot reporting that shows trends in the number of cases handled per month, providing a high-level overview of customer service operations

Omni-Channel Analytics detailing specific paths and routing types to evaluate the efficiency of support channel

Detailed CTI analytics reports, such as wait times and handle times, to review individual agent performance

Salesforce CRT-261 Summary

Price: $52.5 ~~$149.99~~