A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...

Salesforce CRT-261 Question Answer

A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases, such as password resets and order inquiries. CK wants to provide customer self-service via web, SMS, Facebook Messenger, and WhatsApp.

What should the consultant recommend to handle the new cases?

Implement Case Swarming.

Implement Einstein Bots.

Implement Skills-Based Routing.

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Salesforce CRT-261 Summary

Vendor: Salesforce
Product: CRT-261
Update on: Aug 9, 2025
Questions: 196

Price: $52.5 ~~$149.99~~

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Universal Containers (UC) wants to allow customers to submit cases through its corporate website.

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives.

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A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...

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Salesforce CRT-261 Summary

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