TheCatalog Admin [catalog_admin]role:
Inherits permissions from both:catalog role(Basic Service Catalog access)user_criteria_admin role(User Criteria management)
Has additional permissions to:Create and manage Catalog Items and ServicesConfigureCatalog Categories, Order Guides, and Variables
A. Item Admin [sn_item_admin] →Incorrect
This role does not inherituser_criteria_adminpermissions.
It isspecific to managing Catalog Itemsbut does not have full Catalog Admin permissions.
B. Sys Admin [sys_admin] →Incorrect
Thesys_adminrole has full system access but is notService Catalog-specific.
D. Catalog Author [sn_catalog_write] →Incorrect
TheCatalog Authorrole canedit catalog itemsbutcannot create new ones.
Why the Other Options Are Incorrect?
ServiceNow Catalog Roles
Official ServiceNow Documentation Reference:
