In ServiceNow, lists allow users to view, filter, and group records dynamically. If you want to group records based on a particular column (e.g.,Category), you can use the"Group By"functionality.
A. On list Context Menu, select Group By > Category
TheList Context Menu(right-clicking anywhere in the list header) provides an option to group records by a specific column.
Selecting"Group By > Category"organizes records into expandable sections based on the selected field.
This is one of the quickest ways to group records in a list.
E. On the Category column title, click Context menu > Group By Category
Each column header in a list has its ownColumn Context Menu(accessible by clicking the three-line menu or right-clicking the column title).
Clicking“Group By Category”on theCategory columnwill instantly rearrange the list based on the values in that column.
B. On the Filter Menu, select Group By > Category
TheFilter Menuis used for setting up filters and conditions, but it doesnotprovide a "Group By" option.
It allows users to filter records but does not change the list structure.
C. Click Group On icon, select Category
There isno"Group On" icon in ServiceNow lists.
Grouping is done through context menus, not a dedicated "Group On" button.
D. On Navigator Filter, type tablename.group.category and press enter
TheApplication Navigator Filteris used for searching applications, modules, and tables—not for modifying list views.
Entering something likeincident.group.categorywill not perform a grouping action on a list.
[References:Official ServiceNow Documentation:Grouped Lists, ServiceNow User Interface Guide:List Control Features, , , , , ]
