Thecorrect answer is "Flows", which refers toFlow Designerin ServiceNow.
Flow Designeris ano-code/low-code automation toolthat allows users to automatebusiness logicfor a specific application or process, such as:
Approvals
Task creation
Notifications
Record operations(such as updating or deleting records)
AFlowis a sequence of automated actions that are triggered by specific events.
It ispart of Flow Designer, which is themodern alternative to the legacy Workflow Engine.
It providestrigger-based execution, meaning it can run when a record is created, updated, or upon a specific condition.
B. Action Sequences(Incorrect)
No such term exists in ServiceNow.
C. Action Sets(Incorrect)
No such feature exists in ServiceNow.
D. Task Flows(Incorrect)
This is not a term used in ServiceNow automation.
E. Flow Diagrams(Incorrect)
While Flow Designervisually representsflows, there isno feature named "Flow Diagrams"in ServiceNow.
Flow Designer Overview:https://docs.servicenow.com/bundle/utah-automation/page/administer/flow-designer/concept/flow-designer.html
How to Create and Use Flows:https://docs.servicenow.com/en-US/bundle/utah-automation/page/administer/flow-designer/task/t_CreateFlow.html
Why "Flows" is the Correct Answer:Explanation of Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:
