TheCommon Service Data Model (CSDM)is a framework provided by ServiceNow that ensures your application's data correctly maps to theConfiguration Management Database (CMDB)tables. It standardizes howconfiguration items (CIs), services, and relationshipsare structured within the CMDB.
Standardized Data Model:Ensures consistent and correct CMDB data structuring.
Alignment with CMDB Best Practices:Helps businesses align their IT assets, services, and business functions effectively.
Better Service Mapping:Provides structured relationships between business services and their technical components.
Compliance & Governance:Ensuresdata integrityby enforcing best practices for CMDB population.
Key Functions of CSDM:
Incorrect Answer Choices Explanation:B. Service Mapping Utility (SMU)– Service Mapping is used fordiscovering and mapping dependenciesbut is not a data model framework.
C. Service Schema Map (SSM)– No such official term exists in ServiceNow documentation.
D. CMDB Class Manager (CMDBCM)– This is a tool used tomanage CI classesbut does not define a data model framework like CSDM.
E. CI Class Manager (CICM)– Incorrect term; CMDB Class Manager is used for CI class hierarchy management, not for mapping applications to CMDB tables.
ServiceNow Documentation: Common Service Data Model (CSDM)CSDM Overview
ServiceNow CMDB Best PracticesCMDB and CSDM Alignment
Official CSA Documentation Reference:
