A company needs to deploy a chatbot to answer common questions from customers.

The solution A will meet the requirements with the least development effort because it uses Amazon Kendra, which is a highly accurate and easy to use intelligent search service powered by machine learning. Amazon Kendra can index company documents from various sources and formats, such as PDF, HTML, Word, and more. Amazon Kendra can also integrate with chatbots by using the Amazon Kendra Query API operation, which can understand natural language questions and provide relevant answers from the indexed documents. Amazon Kendra can also provide additional information, such as document excerpts, links, and FAQs, to enhance the chatbot experience1.

The other options are not suitable because:

Option B: Training a Bidirectional Attention Flow (BiDAF) network based on past customer questions and company documents, deploying the model as a real-time Amazon SageMaker endpoint, and integrating the model with the chatbot by using the SageMaker Runtime InvokeEndpoint API operation will incur more development effort than using Amazon Kendra. The company will have to write the code for the BiDAF network, which is a complex deep learning model for question answering. The company will also have to manage the SageMaker endpoint, the model artifact, and the inference logic2.

Option C: Training an Amazon SageMaker BlazingText model based on past customer questions and company documents, deploying the model as a real-time SageMaker endpoint, and integrating the model with the chatbot by using the SageMaker Runtime InvokeEndpoint API operation will incur more development effort than using Amazon Kendra. The company will have to write the code for the BlazingText model, which is a fast and scalable text classification and word embedding algorithm. The company will also have to manage the SageMaker endpoint, the model artifact, and the inference logic3.

Option D: Indexing company documents by using Amazon OpenSearch Service and integrating the chatbot with OpenSearch Service by using the OpenSearch Service k-nearest neighbors (k-NN) Query API operation will not meet the requirements effectively. Amazon OpenSearch Service is a fully managed service that provides fast and scalable search and analytics capabilities. However, it is not designed for natural language question answering, and it may not provide accurate or relevant answers for the chatbot. Moreover, the k-NN Query API operation is used to find the most similar documents or vectors based on a distance function, not to find the best answers based on a natural language query4.

1: Amazon Kendra

2: Bidirectional Attention Flow for Machine Comprehension

3: Amazon SageMaker BlazingText

4: Amazon OpenSearch Service