The customer' support team at Universal Containers (UC) has noticed a large increase in Case...

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The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the

relevant information more quickly.

Which feature should the consultant recommend?

Einstein Bots 27: B is correct answer

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Universal Containers (UC) has deployed a call center using open CTI.

Universal Containers’ support team requires its customers to submit their support inquiries via free form...

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The customer' support team at Universal Containers (UC) has noticed a large increase in Case...

The Answer Is:

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