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Universal Containers (UC) has deployed a call center using open CTI.

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Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents’ daily call volume, including related case and contact information.

How should the consultant recommend the report be created?

A.

Build a report on Products with Activities grouped by owner.

B.

Create a Custom Report type with Activities as the primary object.

C.

Customize the My Team's Calls This Week standard report.

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  • Product: Service-Cloud-Consultant
  • Update on: Jul 29, 2025
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