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ITIL Foundation Level (ITIL-Foundation) Free Practice Questions

Getting ready for your ITIL Foundation Level ITIL-Foundation exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free ITIL-Foundation practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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61. What do customer perceptions and business outcomes help to define?
62. Which of the following is NOT one of the five individual aspects of service design?
63. What are the three types of metrics that an organization should collect to support continual...
64. What would be the next step in the continual service improvement (CSI) model after:1.
65. Which one of the following do technology metrics measure?
66. Which one of the following is the CORRECT set of steps for the continual service...
67. The design of IT services requires the effective and efficient use of “the four Ps”.
68. Which of the following should be considered when designing measurement systems, methods and metrics?
69. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase...
70. Service design emphasizes the importance of the "Four Ps".
71. Which process includes business, service and component sub-processes?
72. Which one of the following activities would be performed by access management?
73. With which process is problem management likely to share categorization and impact coding systems?
74. Which one of the following is the BEST definition of reliability?
75. Which of the following are basic concepts used in access management?
76. Which of the following is an objective of business relationship management?
77. Which process is responsible for ensuring that appropriate testing takes place?
78. What are the categories of events described in the ITIL service operation book?
79. Which of the following identifies the purpose of design coordination?
80. Which process is responsible for recording the current details, status, interfaces and dependencies of all...

ITIL ITIL-Foundation Summary

  • Vendor: ITIL
  • Product: ITIL-Foundation
  • Update on: Jul 25, 2025
  • Questions: 324
  • Page: 4 / 5
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TESTED 01 Aug 2025