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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free Service-Cloud-Consultant practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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  5. Salesforce Certified Service Cloud Consultant (Service-Con-201) Practice Questions
201. Using the Lightning Service Console, how can a contact center manager see which service agents...
202. Cloud Kicks has hired a Service Cloud Consultant to build out its reports.
203. The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution...
204. Universal Containers (UC) recently expanded sales to Mexico and Canada.
205. Universal Containers wants to offer its customers interactive chat as well as case processing.
206. Universal Containers’ leadership wants to reduce the level of effort required to get the right...
207. Cloud Kicks (CK) provides varying levels of support based on the customer's service contract.
208. Universal Containers wants to direct cases based on the same criteria it applies to Messaging...
209. Which best practice should be used when deploying standard Service Cloud functionality to production?
210. A consultant has been hired to integrate a client's phone system with Salesforce.
211. Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment,...
212. Cloud Kicks (CK) recently implemented Knowledge-Centered Support (KCS) to improve the expertise of its agents.
213. Universal Containers has three internal divisions that use Salesforce Knowledge.
214. Universal Containers (UC) has hired a consulting firm to implement Service Cloud for itscontact center...
215. Cloud Kicks uses Einstein Next Best Action to help service agents when working on acustomer...
216. Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels.
217. Universal Containers’ support team requires its customers to submit their support inquiries via free form...
218. Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases withits...
219. Universal Containers (UC) has a service-level agreement (SLA) with customers that requires an agent to...
220. Universal Containers is launching a full line of new products, and Service Cloud should support...
221. Universal Containers wants to help customers resolve issues by browsing Knowledgearticles and submitting a case...
222. Universal Containers has decided to implement a Web-to-Case form on its website so customers can...
223. Universal Containers is launching a full line of new products, and Service Cloud should support...
224. Cloud Kicks provides regular and special support to customers.
225. In the build phase of a Service Cloud implementation for Universal Containers, which activity should...
226. Cloud Kicks asked a Service Cloud Consultant to help it determine its customer retention rate.
227. Universal Containers (UC) is planning a Service Cloud implementation involving complex integrations with external systems.
228. Universal Containers has implemented Knowledge-Centered Support (KCS).
229. Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case...
230. A large appliance company wants to reduce case volume by handling common customer inquiries such...
231. Universal Containers (UC) provides customer support for two separate business groups.
232. Using the Lightning Service Console, how can a contact center manager see which service reps...
233. Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.
234. Cloud Kicks has several hundred knowledge articles that span dozens of topics and cover a...
235. Universal Containers (UC) has deployed a call center using open CTI.
236. Universal Containers (UC) is configuring a self-service page for customers to find Knowledgearticles and create...
237. Universal Containers is getting ready to start User Acceptance Testing (UAT) for its customer service...
238. Cloud Kicks (CK) has multiple product lines.
239. Service Console users work on dozens of cases at a time and often need to...
240. The customer' support team at Universal Containers (UC) has noticed a large increase in Case...

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 6 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025