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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free Service-Cloud-Consultant practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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241. Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and...
242. Using the Lightning Service Console, how can a contact center manager see which service agents...
243. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...
244. The VP of service at Universal Containers wants to make it easier and faster for...
245. Universal Containers has recently implemented an Experience Cloud site to allow its customers to create...
246. Universal Containers (UC) wants its Agentforce Service Agent to provide accurate and trustworthy responses to...
247. Cloud Kicks wants to ensure security for its contact center customers when they use the...
248. Universal Containers (UC) has Service Cloud Voice.
249. To help service agents more accurately respond to a new case, Universal Containers wants a...
250. A customer submitted a case that is routed to a service desk agent at Universal...
251. A manager would like information on which Knowledge articles are used most often by call...
252. Universal Containers (UC) has created a new partner onboarding process that requires an agent to...
253. Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and...
254. The support management team at Universal Containers has noticed an increase in wait timesover the...
255. Universal Containers is using WhatsApp to provide support to customers in Service Console.
256. Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases withits...
257. Cloud Kicks support agents are getting too many emails due to case ownership changes.
258. Cloud Kicks' service agents frequently receive requests for order updates.
259. Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and...
260. A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5...
261. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...
262. The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution...
263. The customer support team at Universal Containers (UC) has noticed a large increase in Case...
264. Cloud Kicks is thinking about implementing Swarming in Slack to allow multiple experts to collaborate...
265. Universal Healthcare aims to implement Agentforce Service Agent to assist patients' common inquiries and provide...
266. Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs...
267. Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.
268. Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
269. Universal Containers’ support team requires its customers to submit their support inquiries via free form...
270. A large retail company wants to optimize its customer service operations by using AI to...
271. A consultant is working on a Service Cloud implementation with a fixed budget and timeline.
272. Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of...
273. Cloud Kicks (CK) supports customers through Salesforce Messaging.
274. An organization has requested guidance on how to delete customers’ personal data when they are...
275. Cloud Kicks is preparing to launch Service Console to a large set of service agents.
276. Universal Containers (UC) wants to improve case management by assigning cases to agents based on...
277. A contact center manager wants to measure improvements to capacity planning operations after the implementation...
278. A consultant has been hired to integrate a client's phone system with the Service Console.
279. The service team members at Cloud Kicks (CK) are struggling to collaborate with each other...
280. Cloud Kicks would like to add a WhatsApp channel to its available support channels.

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 7 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025