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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

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161. Universal Containers has recently implemented an Experience Cloud site to allow itscustomers to create and...
162. As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its...
163. After migrating to Lightning Experience, users are complaining that they are unable to create a...
164. A growing retail company wants to modernize its legacy on-premises contact center, which is costly,...
165. Universal Containers wants to let its customers interact in real time with support agents from...
166. Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently.
167. Cloud Kicks provides support to customers in email, social, and chat channels.
168. Universal Containers provides customers with different service levels based on their services agreement.
169. Cloud Kicks has recently started using Entitlements within its support process.
170. Universal Containers (UC) needs to implement Service Cloud Voice.
171. Universal Containers needs to provide contact center agents with access to a customer's payment history...
172. Universal Containers wants Salesforce to suggest Knowledge articles to agents based oninformation about the case.
173. Cloud Tech Support is preparing to deploy Service Cloud with new features including Case Escalation...
174. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
175. Support managers have requested the ability to provide real-time feedback to agentsduring customer chat sessions.
176. Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers.
177. Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and...
178. Universal Containers wants to notify support managers when a new case has been untouched for...
179. A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5...
180. Cloud Kicks support agents are getting too many emails due to case ownership changes.
181. Cloud Kicks uses Omni-Channel to route cases to service reps based on location.
182. The VP of service at Universal Containers wants to make it easier and faster for...
183. What should a consultant consider when implementing Salesforce Messaging functionality in a new Service Cloud...
184. Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories.
185. Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails,...
186. Universal Containers (UC) has created a new partner onboarding process that requires an agent to...
187. A customer service organization wants to implement an at-scale Incident Management process with its internal...
188. Universal Containers case managers receive a high volume of new cases daily and would like...
189. How should a consultant configure a report that shows the average number of days that...
190. Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to...
191. Universal Containers (UC) is considering replacing its traditional chatbot with Agentforce Service Agent to enhance...
192. Universal Containers (UC) is implementing Service Cloud within its North America call center to validate...
193. Service agents have reported that the Lightning Service Console is too crowded which makes it...
194. To help service agents more accurately respond to a new case, Universal Containers wants a...
195. Universal Containers (UC) has decided to use skills-based routing to ensure service reps are assigned...
196. Universal Containers (UC) wants to improve case management by assigning cases to agentsbased on their...
197. Universal Containers’ customers prefer speaking to a live support agent for complex product issues.
198. A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives.
199. Universal Containers (UC) is coaching new service agents to improve their productivity and service quality.
200. Cloud Kicks is changing its case management system to Salesforce.

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 5 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025