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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

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  5. Salesforce Certified Service Cloud Consultant (Service-Con-201) Practice Questions
121. Cloud Kicks has several hundred knowledge articles that span dozens of topics and cover a...
122. Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
123. The service center managers and IT team at Cloud Kicks have asked the consultant for...
124. Universal Containers wants to develop a new Case Management solution.
125. The support manager at Universal Containers is getting inaccurate agent performance reports.
126. Universal Containers (UC) is implementing Service Cloud within its North America call center to validate...
127. Universal Containers (UC) is in the process of setting up Experience Cloud.
128. Cloud Kicks support agents are getting too many emails due to case ownership changes.
129. To help service agents more accurately respond to a new case, Universal Containers wants a...
130. A service manager at Cloud Kicks has received complaints from customers who speak languages other...
131. Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center.
132. Universal Containers has implemented a call-based response system.
133. Cloud Kicks uses Omni-Channel to route calls, chats, and cases to agents.
134. Cloud Kicks provides support for their customers 24 hours a day.
135. Cloud Kicks is preparing to launch Service Console to a large set of service agents.
136. Universal Containers has decided to implement a Web-to-Case form on its website so customers can...
137. Which approach should a Service Cloud Consultant use to ensure that Lightning Knowledge searches only...
138. Universal Containers wants to automate the process of case creation.
139. Universal Containers (UC) is planning a Service Cloud implementation involving complex integrations with external systems.
140. As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its...
141. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...
142. Universal Containers wants to ensure the contracted service level requirements for its customers are being...
143. Universal Containers has a category of cases that cannot be solved by a single agent...
144. Cloud Kicks (CK) wants to provide its authenticated customers with a top-tier supportexperience.
145. An organization has requested guidance on how to delete customers’ personal data when they are...
146. The service center managers and IT team at Cloud Kicks have asked the consultant for...
147. The customer support team at Universal Containers (UC) has noticed a large increase in Case...
148. Cloud Kicks (CK) supports customers through Salesforce Messaging.
149. Universal Containers wants to set up the entitlements process to help its customer support reps...
150. Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
151. Support supervisors at Cloud Kicks want to view key performance indicators (KPIs) and see graphs...
152. Universal Containers has implemented Knowledge-Centered Support (KCS).
153. Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles...
154. Universal Containers (UC) is migrating from a legacy case management system toSalesforce.
155. Agents at Universal Containers are required to update the Case Status to Waiting for Customer...
156. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...
157. A large retail company wants to optimize its customer service operations by using AI to...
158. Cloud Kicks (CK) wants to explore having a full Incident Management, Swarming, and ChangeManagement process...
159. Cloud Kicks (CK) uses Service Cloud to manage its customer support, and its inventory and...
160. Universal Containers wants to set a custom field on the messaging session based on the...

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 4 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025