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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free Service-Cloud-Consultant practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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81. To help service reps more accurately respond to a new case, Universal Containers wants a...
82. A Service Cloud Consultant has been hired to integrate a client's phone system with Salesforce.
83. A consultant is advising Cloud Kicks on developing call center metrics to measure service rep...
84. Universal Containers has implemented a call-based response system.
85. Universal Containers (UC) is ramping up its Knowledge program.
86. Universal Containers (UC) wants to improve case management by assigning cases to agentsbased on their...
87. Support managers have requested the ability to provide real-time feedback to agentsduring customer chat sessions.
88. Universal Containers needs to provide contact center agents with access to a customer's payment history...
89. The service team members at Cloud Kicks (CK) are struggling to collaborate with each other...
90. Universal Containers (UC) is migrating from a legacy case management system toSalesforce.
91. The customer support team at Universal Containers (UC) has noticed a large increase in Case...
92. Support is divided by product line at Universal Containers.
93. Cloud Kicks uses Omni-Channel to route cases to service reps based on location.
94. Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of...
95. A manager has noticed an increase in average case age.
96. Case closure time at Cloud Kicks (CK) is too high although CK already enabled Knowledge...
97. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple...
98. Universal Containers (UC) needs to implement Service Cloud Voice.
99. Cloud Kicks is planning to provide different levels of support to customers in order to...
100. Cloud Kicks' service agents frequently receive requests for order updates.
101. Cloud Kicks plans to deploy Service Cloud to customers who will have different levels of...
102. Cloud Kicks has recently started using Entitlements within its support process.
103. Cloud Kicks wants to ensure security for its contact center customers when they use the...
104. Universal Containers (UC) is implementing an Agentforce Service Agent for its customer portal.
105. Universal Containers wants to offer its customers interactive chat as well as case processing.
106. What is a consideration when adding a report chart to a Page Layout or a...
107. Service Console users work on dozens of cases at a time and often need to...
108. Support reps at Cloud Kicks handle three unique types of customer issues.
109. Cloud Kicks wants to standardize its service key performance indicators (KPIs) for response time and...
110. Universal Containers (UC) hired agents in an expansion of the contact center.
111. Universal Containers (UC) has regional contact centers around the world.
112. A service agent is in a messaging session with a customer.
113. Universal Containers wants to add functionality to its Service Cloud implementation socustomers are able to...
114. Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while...
115. Universal Containers has created permission sets granting access to objects and fields in one of...
116. The VP of service at Universal Containers wants to make it easier and faster for...
117. Cloud Kicks (CK) has created hundreds of Knowledge articles about its products.
118. Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different...
119. A large appliance company wants to reduce case volume by handling common customer inquiries such...
120. Cloud Kicks (CK) provides customized support based on product line and plans to expand from...

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 3 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025