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Salesforce Certified Service Cloud Consultant (Service-Cloud-Consultant) Free Practice Questions

Getting ready for your Salesforce Certified Service Cloud Consultant Service-Cloud-Consultant exam can feel like a big hurdle, right? Don't worry, we've got your back! Jump into our completely free Service-Cloud-Consultant practice questions - they're just like the real test, designed to help you get comfortable and pinpoint exactly what you need to study more. Let's get you feeling super confident for exam day!

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  5. Salesforce Certified Service Cloud Consultant (Service-Con-201) Practice Questions
41. As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledgemanagement for its...
42. Universal Containers (UC) is in the process of setting up Experience Cloud.
43. The support manager at Universal Containers is getting inaccurate agent performance reports.
44. Universal Containers (UC) has regional contact centers around the world.
45. Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while...
46. Universal Containers case managers receive a high volume of new cases daily and would like...
47. Universal Containers (UC) is implementing Service Cloud.
48. Universal Containers (UC) is migrating from a legacy case management system toSalesforce.
49. The Universal Containers product development team uses Service Cloud.
50. Cloud Kicks' customers use a proprietary ecommerce site to order customized shoes.
51. Universal Containers has implemented a call-based response system.
52. What is a common deflection technique to reduce the number of interactions for a contact...
53. Cloud Kicks support agents are getting too many emails due to case ownership changes.
54. Universal Containers needs to provide contact center agents with access to a customer's payment history...
55. Metrics show that Universal Containers has a high call abandonment rate using Service Cloud Voice.
56. Universal Containers’ support team requires its customers to submit their support inquiries via free form...
57. The customer' support team at Universal Containers (UC) has noticed a large increase in Case...
58. Universal Containers (UC) has deployed a call center using open CTI.
59. Universal Containers wants to let its customers interact in real time with support agents from...
60. Cloud Kicks (CK) supports customers through chat.
61. Universal Containers (UC) wants to report on how many customers with Service Contracts have specific...
62. Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
63. Universal Containers wants Salesforce to suggest Knowledge articles to agents based oninformation about the case.
64. The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call...
65. A manager would like information on which Knowledge articles are used most often by call...
66. Universal Containers (UC) has Excel files of customer data maintained by its service reps.
67. Universal Containers (UC) is launching several new features to improve productivity for contact center users.
68. A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5...
69. Universal Containers (UC) has deployed a call center using open CTI.
70. Universal Containers wants customers to have the ability to log cases with structured data and...
71. A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks’ executives.
72. Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to...
73. Universal Containers wants to reduce the amount of time support agents spend creating cases.
74. Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
75. The contact center at Universal Containers wants to reduce call volume and resolution time within...
76. Universal Containers has implemented Knowledge-Centered Support (KCS).
77. Universal Containers implemented Case Management to support business-to-consumer (B2C) customers.
78. In the build phase of a Service Cloud implementation for Universal Containers, which activity should...
79. Universal Containers provides customers with different service levels based on their services agreement.
80. The call center manager at Universal Containers wants to generate daily reports to monitor agent...

Salesforce Service-Cloud-Consultant Summary

  • Vendor: Salesforce
  • Product: Service-Cloud-Consultant
  • Update on: Nov 17, 2025
  • Questions: 290
  • Page: 2 / 8
Price: $52.5  $149.99
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TESTED 17 Nov 2025